Customer Advisory: Sign-in Changes with Control 18.2

What is Changing

Starting with Control 18.2 on April 20, 2024, the sign-in process for Workspot Control will change:

1. The Company Identifier must be provided to sign in to Workspot Control, just as it is for Clients (see Now Required: Company Identifier Field for Clients).

2. https://control.workspot.com is no longer the preferred sign-in URL.

   • The preferred sign-in URL is now https://control.workspot.com/companyIdentifier

   • https://control.workspot.com will continue to work, but you must enter your Company Identifier manually.

3. If Control sign-in via Entra ID (Azure AD) or SAML sign-in are enabled, one of these becomes the default sign-in method at the URLs above.

Starting around late July, unsupported Workspot Clients will stop working:

Legacy Clients do not support data sovereignty and URL changes and will not work once Control enforces their use.

Additional information will be available soon.

Actions Required

1. Company Identifier

• Make sure your Control administrators know your Company Identifier and are prepared to provide it when signing into Control.

  • See Finding Your Company Identifier.

2. New Preferred URLs

Bookmark your new preferred URLs:

• The new preferred URL is:

  • https://control.workspot.com/companyIdentifier

  • You will not be asked for a Company Identifier when you include it in the URL this way.

  • The URL above will be redirected to the Control instance of your Workspot deployment, currently either control.us.workspot.com or the upcoming control.eu.workspot.com.

• The local sign-in URL for non-Entra ID/SAML Control users on an Entra ID/SAML-enabled deployment is:
      https://control.workspot.com/login/local/companyIdentifier

• For Workspot Watch, the preferred URL is now:
      https://watch.us.workspot.com/CompanyIdentifier.

  • When the upcoming EU instance of Control becomes available, customers on the EU instance will use:
        https://watch.eu.workspot.com/CompanyIdentifier.

• For Workspot Trends, the preferred URL is now:
      https://trends.us.workspot.com/CompanyIdentifier

  • And https://tends.eu.workspot.com/CompanyIdentifier for customers who select the upcoming EU instance of Control.

Backward Compatibility. The previous sign-in URLs (https://control.workspot.com and so on) will continue to work in most cases. See our section on Backward Compatibility for details.

3. Internet Firewalls

If you restrict outgoing HTTPS (TCP port 443) traffic, additional DNS subdomains and URLs need to be allowed through your Internet firewalls. Access via legacy URLs will be redirected to one of these.

Most addresses have increased from a single variation to three: as in “control.workspot.com,” “control.eu.workspot.com,” and “control.us.workspot.com.” The “us” and “eu” versions match the two regional Control instances.

Domain/URL Use by Product

See Internet Firewalls and Workspot.

Backward Compatibility

• The familiar URLs will continue to work for your preferred sign-in method (only).

  • https://control.workspot.com now asks for your Company Identifier, and then takes you to the Entra ID (Azure AD), SAML, or local Control sign-in page, according to the default set in Control.

  • https://companyIdentifier-aad.workspot.com is redirected to the Entra ID sign-in page if Entra ID is your default sign-in method. Otherwise, it is redirected to Control’s local sign-in page.

  • https://companyIdentifier-saml.workspot.com is redirected to the SAML sign-in page if SAML is your default sign-in method. Otherwise, it is redirected to Control’s local sign-in page.

  • https://control.workspot.com/login/local/companyIdentifier is the Control local sign-in page for AD-based and Control-only accounts.

Related Documents

• Internet Firewalls and Workspot.

• Workspot Control Release 18.2 Notes.

• Now Required: Company Identifier Field for Clients.

• Finding Your Company Identifier.