What is the Company Identifier Field?
The Company Identifier field is used by Workspot software to uniquely identify Workspot customers. This field is set by the customer in Workspot Control as part of initial setup and has long been used in Entra Identifier (Azure AD) authentication, Workspot Web Client sign-in, and elsewhere.
What is Changing?
Starting in January, 2024, Workspot is supporting a separate instance of Workspot Control in the European Economic Area to support customer and EU data sovereignty requirements. This will be supported first by the Workspot Windows Client, with other Clients to follow. After this change, end-users must provide their organization’s Company Identifier whenever they install the Workspot Client on a new device.
Clients that are already registered with Control will update their Company Identifier automatically.
How Can I Minimize the Impact to End-Users?
Web Client: As always, include your Company Identifier as part of the Web Client URL you share with your end-users: https://web.workspot.com/customer-identifier.
Other Clients: The end-users must know their Company Identifier when installing the Client or after resetting it.
When is this happening?
As of April 10, 2024, this change has been rolled out to all Clients except the Workspot Androd Client, which will updated to release 7.0.0 in early May.
Finding Your Company Identifier
You can see your Company Identifier in Workspot Control under “Setup > Configuration > Access > Company Identifier.” The screen capture below shows the “Access” section for a company whose Company Identifier is “workspot.”
Specifying the Company Identifier During Client Setup
When launching a Client for the first time, the end-user goes through the first-time use (FTU) process. Unless the Company Identifier was applied automatically during installation as described below, end-users are asked for their Company Identifier as the first screen in the FTU process, as shown below.
If the end-user resets the Client, it remembers it previous Company Identifier and it becomes the default value:
Applying the Company Identifier Automatically
For the Workspot Windows Client only, you can install the Client with a command-line option containing the Company Identifier. This is especially useful if you propagate the Client to Windows devices via Intune, SCCM, etc.
There are two ways to apply the Company Identifier automatically:
Rename the Client .msi file from WorkspotClientSetup64.msi to WorkspotClientSetup64_company-companyidentifier.msi and distribute this renamed file to your end-users. For example:
WorkspotClientSetup64_company-acme-anvils.msi
Install the Client .msi file using msiexec with the following CompanyIdentifier option:
msiexec -i WorkspotClientSetup64.msi CompanyIdentifier=companyidentifier. This method is less friendly to end-users but is suitable for scripting, especially if other options will be used. For example:
msiexec -i WorkspotClientSetup64.msi CompanyIdentifier=acme-anvils
Related Documents