RESOLVED Customer Advisory: Teams Connection Failures

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The issue has been resolved. 

Action Required

  • If you disabled the Teams Plug-in in Control (under Security Policies or Protocol Policies), re-enable it.

  • If you advised end-users to disable it in the Windows Client, advise them to re-enable it.

Otherwise, no action is required. Control instructs the Client to update to the correct Teams components automatically.

Root Cause

Previously, the Microsoft components of the Teams Plug-in would update on the Client device automatically, possibly before being tested by Workspot.

A recent update from Microsoft proved to be incompatible with the Teams Plug-in and resulted in connection failures.

Solution

Workspot now ensures that the Client device uses the latest known-good versions of these components.