Using Workspot Watch

Workspot Watch allows you to monitor your entire Workspot installation across all configured Clouds, Pools, Workspot Watch provides end-to-end telemetry of all Workspot components across your global deployment. This includes Cloud, desktop pools, app servers, gateways, end-user sessions, and the status of individual Workspot desktops.

This is the main Workspot Watch article.

Workspot Watch Demo Video

Current and Upcoming Releases

Current Version

• Watch 6.1.2

Watch 6.1.2

• Released on April 19, 2025.

• An Enteprise Connector-related bug has been fixed.

• A download issue has been fixed.

Watch 6.1.1

• Released on April 5, 2025.

• Bug fixes.

Watch 6.1.0

• Released on March 22, 2025.

• Highlights: see below.

More and Better Information

• The "User" page now shows the connection progress for each Client connection or connection attempt, showing which steps succeeded and which failed and details for each step.

• The "Pools" and "Infrastructure" pages now show a list of the VMs in the Pool, etc. in a second pane below main list.

• The "Summary" page now shows a summary for App Server Users in the same format as the summary for Desktop Users.

• The "Map View" function on the "Alarms" page now shows a map for "All Alarms" and "Critical Alarms" (but not “All Alarms”), and has other improvements.

• The "Pool Details" table on the "Pools" page now has a "Status Reason" column explaining the failure cause, if known.

• The "Pools > Desktop Details" page now shows a "Last Seen" entry for the Desktop, which is the last time the Desktop communicated with Control. This can identify desktops that have not run in a long time for whatever reason.

• Offline Enterprise Connectors are reported more accurately and with less repetition. Momentary outages such as those caused by the daily restart of the Enterprise Connector Service are no longer reported.

Enhanced Navigation

• The Search fields now support universal search, where matches will be suggested once you enter three or more characters. Fields that match include first name, last name, email, and the name or hostname of Desktops, Pools, Application Servers, Gateways, and Connectors.

• On the "Resources > Cloud Desktop/App Server" page, clicking on the device's Pool Name takes you to the "Pools" display for that pool.

Email Notifications

• COGS Alarms have been renamed to COST Alarms and have more informative status messages. Email notifications have an additional frequency option: daily.

Alarms

• Alarms are now created only for User Survey ratings of 1-2 stars, with a level of Warning.

• The "Pause Failed" and "Resume Failed" alarms are now resolved if the VM moves into a more resourceful state, such as Connected, Disconnected, or Ready.

• Alarms are no longer deleted when the associated VM is deleted.

• Alarms are now kept for three days after being resolved.

Watch 6.0.1

• Enterprise Connector bug fixes.

Watch 6.0.0

• Auto-completion is now available on the User page.

• The Public and Private Cloud Subscriptions lists have been moved to the Details page, which now has the following sections:

  • Subscription details,

  • Public Cloud Licenses,

  • Private Cloud Licenses,

  • Public Cloud Subscriptions,

  • Private Cloud Subscriptions,

  • Selective Features (listing both enabled and disabled features).

• Additional Alarm categories have been added for events related to connectivity.

• GPU Processor Utilization and GPU Memory Utilization graphs have been added to the User page.

• You can now add notes and resolution to individual Alarms on the Alarms page.

• Entra ID-only customers can now see the following on the User page: Time to Login, Connection Metrics, Device details, and Effective Policy.

Watch 5.4.0

• Workspot Managed Gateway can now have the following maintenance functions performed via Watch: Enter/Leave Maintenance Mode, Install Patches, Reboot, and Take Snapshot. (These features are available to Enterprise/Enterprise Plus customers only.)

• The status of pools and infrastructure (Gateways and Enterprise Connectors) can now be downloaded as .csv files.

• The new Summary page is now the default page. It summarizes alarms, license usage, the number of desktops and app servers, and the number of users.

• In the Users page, when a user belongs to many AD/Entra ID groups, click on the truncated list to see the full list.

• You can now click on the number of users in a Cloud App Pool to see a list of the users.

Watch 5.3.0

User Page

• Added time to login and connection metrics under the “Session Summary” section.

Traces

• Added a “Details” on the “Trace” page with additional information for troubleshooting.

Watch 5.2.0

• A New User Page has been added to Watch which provides User details and also captures Active session details for real-time troubleshooting purposes. This also includes Effective Policy details applied to the User session.

Watch 5.1.0

• A “Feedback” button has been added to the top of the Watch UI so Watch users can send ratings and suggestions to Workspot.

• Alerts about VMs not entering or leaving a power-saving state are now inhibited when power management is disabled at the pool level.

• The “Patch Available” Gateway VM status field now says “NA” when only unsupported patches are available.

Watch 5.0.1

• Watch no longer includes Microsoft Security Patches that are known to be inapplicable to many VMs in its “Patch Age” calculations. An example includes KB5034439, which applies only to VMs with recovery partitions.

Watch 5.0.0

• Configurable email notifications for different kinds of alarms.

• Workspot Gateway and Workspot Enterprise Connector alarms have been added to the Alarms page.

Signing into Workspot Watch

• Ensure that Watch permissions are granted to your Workspot account. Follow the procedure in Administering Workspot Watch in Control.

• Sign into Watch from https://watch.workspot.com/CompanyIdentifier, where Company Identifier is specific to your company, as listed in Workspot Control under “Setup > Configuration > Access > Company Identifier.”

• Once signed in, you will see the Watch dashboard, which defaults to the Alarms page.

Watch Pages

Watch is divided into ten pages:

1. Summary. Lists the current number of licenses, users, and alarms.

2. Alarms. Shows the most recent alarm events. Active alarms are shown in red or yellow. Once resolved, the alarm is shown in green. Click on the relevant field to discover more.

3. Map. A world map showing your Cloud datacenters and your choice of several set of information about them.

4. Pools. Status of desktop pools and app server pools.

5. Resources. Status of a selected desktop or application server.

6. User. Resource entitlements and status, group membership, online status, log traces, and other information about a single user.

7. Cost Management. Allows you to list the different kinds of resources used by each of your Clouds definitions and resource events.

8. Infrastructure. Status of Workspot gateways, Workspot Connectors, and application servers.

9. Details. Lists information about your Workspot subscription, Workspot licenses, Cloud definitions, and selective features.

10. Trace. Similar to Alarms but includes routine (non-alarm) messages as well.

Summary Page

The Summary page gives the following overview tables:

• Usage Table: Licenses in use, number of Desktops, number of Application Servers.

• Desktop Users Table: The number of users currently active (connected), currently disconnected but with a running Desktop or Application session, plus a count of unique users over the past week.

• App Server Users Table: This is the same as Desktop Users, but for Applications.

• Alarms Table (unlabeled): This table lists Alarms according to their type and state. See below.

Alarms Summary Table

This table shows the outstanding number of Critical-level and Warning-level Alarms, plus the number of Alarms that were resolved over the monitoring timeframe.(Alarms resolve when the detected problem goes away for any reason, whether known or unknown.) All entries are also links.

• Clicking on an entry in the All Alarms row takes you to a filtered version of the Alarms page showing only the Alarms in question.

• Clicking on an entry in the Desktop Pool row or App Pools row takes you to a filtered version of the Pools page.

• Clicking on an entry in the Gateways row or Connectors Row takes you to a filtered version of the Infrastructure page.

Alarms Page

The Alarms page is Watch’s default landing page. It displays potential problems, sorted newest-first.

In addition to this “List View,” there is a “Map View” that is available with most (but not all) combinations of filters.

The page contains more columns than can ordinarily be displayed. You can scroll the page horizontally to see the rest, and can also drag and drop columns to the left or right.

As with the Alarms page, the Desktop/Server and User columns serve as links to detailed information on other pages.

Alarm Filters

You can filter the entries as follows:

1. The row of buttons near the top offer predefined filters.

2. Clicking the “hamburger” icon at the top of each column lets you filter the page by the selected values.

3. The “Clear filters” button near the top clears any existing filters.

Note: The “Clear filters” button is hidden unless filters are set.

Note: “Alarm” has two different meanings:

1. Any entry in the Alarm log.

2. An entry with a severity level of Warn or Critical, but not Success.

The “All Alarms” button uses it in the second sense: that is, it does not show all Alarms. To see all Alarms, use the “Clear Filters” button.

List View Columns

Most features on this page are self-explanatory. Important columns include:

• Status. The alert level, which is one of Critical, Warn, or Success, colored red, amber, or green, respectively. A green item is one that started out red or amber but has since been resolved.

• Alarm? Allows you to categorize and annotate the resolution of the Alarm. Categories include Resolved, Not Resolved, and False Alarm.

• Category. The general category of the Alarm (Desktop, Gateway Connectivity, User Experience, etc.).

• Desktop/Server. The individual desktop or app server involved in the Alarm, if any. Clicking the Desktop/Server name takes you to a detailed status page under the “Resources” page so you can investigate further.

• User. The email address of the user associated with the Alarm. Clicking this email address takes you to the User page with extensive status information for that user.

• Message. The Message field shows the text that was logged as a Control event.

• Error Code. The name or numeric code for the Alarm.

• Region. The location of the Workspot Cloud resource such as a Workspot desktop or app server. This uses the Cloud provider’s name for the region containing the Cloud datacenter.

• Location. The location of the Workspot Client user, if any. The granularity may be at the city level or the state level, depending on location. This generally uses IP-based geolocation and may not be reliable if proxies or VPNs are used.

• Pool. The desktop pool or app server pool involved in the Alarm.

• Gateway/VPN. Workspot connections usually have three major components: the Client, the Workspot desktop/app, and the gateway or VPN. The gateway is identified in case it is participating in the problem.

• Client Version and Device OS & Version. These show the release number of the Workspot Client and the OS the Client is running on, respectively.

• Network. This is the SSID of the network the Client is running on, if known.

See Alarms in Workspot Watch for more information.

Map View

The Map View tab in the Alarms page shows the location of the Alarms selected by the current filter.

Map Page

The Map page shows a world map. By default, all your datacenters are displayed (the “Region Distribution” option). The full list of options is:

• Region Distribution. Shows the location of all your datacenters and which Cloud they are associated with. A mouseover on the datacenter shows its region name and the number of desktops it contains.

• Connected Users. Shows the location of all connected Client users.

• Connectivity Issues. A large red circle with a number shows the number of connectivity-related alarms for a given datacenter. A small red circles shows the location of the associated end-user.

• Network Issues. Shows the location of end-users who experienced network issues.

• Performance Issues. Shows the location of performance issues.

Note: On a wide display, the continents will be repeated, but the Workspot information is shown on only one copy.

Pools Page

The Pools page lists all the defined desktop pools and application server pools, one line per pool.

Clicking anywhere on a line displays a list of the the pool’s desktops or app servers in a “Pool Details” pane in pane. The “Desktop/Server Name” and “Assigned User Name” entries in the “Pool Details” pane are links to the Desktop page and the User page, respectively.

The pool list can be sorted by any column by clicking on the column header. In addition, you can filter on the contents of a column by clicking the “hamburger” icon at the top of the column.

The pool list and pool details panes have too many columns to list here. Use the horizontal scroll bar to see all the available columns. You can also drag columns to the desired location.

Resources Page

The Resources page gives detailed information about a single Desktop or Application Server, and optionally a trace of all of its Event messages. It is usually reached by clicking on the desired device on another page (Alarms, Pools, Trace, etc.), but you can also enter at least three characters of the device name in the Search box and select one of the results.

The Trace pane is not populated by default but shows a “Click here for trace” link.

User Page

The User page gives comprehensive information about a selected user, presented in four panes: User Details, Entitlements, User Connections, and Connection Details/Connection Trace (shown as two tabs in the same pane).

The “User > Search” field lets you search for the desired user. Enter at least three characters of a username to see a list of matching users.

User Details

The User Details pane gives basic information about the Workspot user, including name, Workspot role (end-user or some level of Admin) and more.

Entitlements

The Entitlements pane shows the Workspot Desktops and Applications the user is entitled to. Note that there is a difference between an entitlement and an assignment. For example, until a user clicks on a Desktop icon, they have no Desktop. With some exceptions, persistent Desktops are assigned on first use; non-persistent desktops and Applications are assigned on demand for the duration of the current login session.

User Connections

The User Connections page gives a list of recent connections sorted by start time, newest eonnections first. This displays the information shown above.

Clicking on a connection displays its Connection Summary and Connection Progress on the Connection Details tab.

Connection Details Tab

The Connection Details tab consists of two sections:

• Connection Summary: information about the connection as a whole.

• Connection Progress: an unlabeled section that shows information about the connnection, starting with the Client that initiated it and its Posture Check settings, through the Gateway/VPN that the connection passed through, the Pool that the Desktop or Application is part of, the Desktop or Application Server that run the Desktop or Application, and finally a listing of all the policies and policy settings that are in effect for the connection.

Connection Trace Tab

The Connection Trace Tab shows all events associated with the user in newest-first order. It is affected by the connection selected in the User Connections pane.

Cost Management Page

The Cost Management page lists the resources used by each defined Cloud. It has three sub-pages:

• The “Cloud Inventory” list lists the resources in use. The elements in this list vary by Cloud provider.

• “Unmanaged Resources.”

• “Activity.”

Infrastructure Page

The Infrastructure Page lists the non-Desktop virtual machines in a Workspot deployment in its top pane:

• APPSERVER. A Workspot Application Server.

• CONNECTOR. The Workspot Enterprise Connector service running on one of your VMs.

• GATEWAY. A Workspot Managed RD Gateway.

• RDSERVER. A Microsoft Server VM used as an application server.

Clicking on a a row in the top page shows that device’s information in the “Infrastructure Details” pane.

Details Page

The Details page reports the top-level information about your Workspot account, especially Workspot licensing, Cloud subscriptions, and Workspot selective (optional) features.

Trace Page

By default, the Trace page lists all the logged Events, newest-first. It is analogous to the Control Events page. It can also show a velocity graph of the most recent events that match a specific keyword.

Events Table

• You can choose a custom date range using the “Start Date” and “End Date” boxes.

• You can filter by keywords in the “Search” box.

• You can also download a .csv file of the Events with the Cloud button.

• Clicking on an entry in the “Desktop/Server” column takes you to the “Desktop” page for that desktop or server.

The Events Table has the following columns: Time, Source, Code, Summary, Level, User, Region, and Desktop/Server. The contents of all these columns except Time can be used to filter results by keyword.

To use the filter-by-keyword function, type a keyword (or partial keyword) from into the Search box and clidk the “Search” button. Searches are not case-sensitive. Useful keywords include:

• Event level: DEBUG, INFO, or ERROR.

• Event source: Agent, Client, Control, NOC (an obsolete term for Watch), PRS (power management), etc.

• Username or partial username.

• Region name.

• Desktop name.

• Any relevant string from the Summary column.

Note: If the search function becomes unresponsive, refresh the page.

Email Notifications

Email notifications are set by navigating to the “Settings > Manage > Email Notifications.” This displays the list of email notifications, shown below.

Each Alarm on the list has one of three settings:

• Send Urgently (send an email at once).

• Hourly (send notifications once per hour).

• Daily (send notifications once per day).

• Never (do not sent notifications).

Notifications are sent to every email on the comma-separated list of email addresses in the text box at the bottom of the page. These do not have to be inside your organization.

Click “Update” to update the Alarm settings and mailing list.

Emails for a given alarm are sent once: they do not repeat.

Related Documents

• Administering Workspot Watch and Trends in Control.

• Using Workspot Trends.

• Workspot Client User Surveys.