Steps to Resolve Certificate Not Trusted Error in the Client Device

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Issue: Users are not able to access Workspot Desktop from a Windows or Mac client and are getting a certificate error. 

Error screenshot from Mac Client Device  

Cause: Zscaler is installed on the client device, causing interference with the certificate needed for communication with Workspot Components. Despite whitelisting the following URLs in Zscaler, the issue persists. 

Note: A similar issue was observed with client devices with Digital Guardian and Netskope software.

Solution:  

  • Log in to Control with valid admin credentials  

  • Navigate to the Setup tab and then to the Certificates tab under it. 

  • Add the Trusted Enterprise or Root Certificate of the software and map it to the user group as shown below:  

Note: pem, pkcs, pfx, p12, cer, and crt format files are supported.

  • Relaunch the Workspot client and make sure the latest policy is applied to the Workspot Client device.