Error Code: 50331656

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Possible Cause: The Workspot Client could not reach the gateway server.

A screenshot of a computer error AI-generated content may be incorrect.

Possible troubleshooting Steps:

In case none of the users can connect through the gateway

  • Ensure the Gateway state is not in the error or maintenance state in the Control.

    • The Remote Desktop Gateway (TSGateway) service is running on the Gateway server.

    • This could also be because the Remote Desktop gateway (TSGateway) service is dangling. Try restarting the service or the server itself.

To troubleshoot a Single user Issue (assuming other users can access their Desktop through the gateway):

  • Make sure the network of the Client device is reliable. If the network is weak, connect to a wired or more stable network. Please conduct a ping test to assess network reliability: https://docs.workspot.com/docs/how-to-run-ping-test-when-experiencing-client-disconnects.

  • Ensure the gateway URIs are accessible from the client machine. Get the gateway URI (Control> Setup > Gateway Cluster > Select Gateway > Public URI) and access it through a browser. This is to ensure that Gateway is reachable.

  • Reinstall Workspot Client and try to launch the Virtual Machine.