Error Code: 710

Error: The Credential you entered is incorrect

"detailed_error_code": "710",

   "detailed_error_subcode": "0",

   "detailed_error_type": "Workspot",

   "event_code": "GatewayConnectionFailed",

OnRdpDisconnected 0x28a231e2b10  reason:  50331677

OnRdpDisconnected: "Your credentials were not accepted by the Remote Desktop Gateway. Please try again."

Possible Cause:

• The User entered the wrong password

• The user’s account or password has expired

• The password is set to change credentials at the next login.

• The user’s AAD account has a legacy per-user multi-factor authentication sign-in method

Possible Solution:

• Ensure the user account is not expired or disabled.

• If the helpdesk resets the user's password and requires it to be changed at the next login, ensure the user first updates their password by signing in at office.microsoft.com before attempting to access the virtual machine through the Workspot Client.

• In an AAD environment, if credentials entered are right, however user is still getting “the credentials you entered are incorrect,” then ensure:

  • If the user's credentials are authenticated at the gateway level, but the user fails to connect to the VM due to a credential error. In such a case, log in to the VM with a local admin account, validate that the VM is joined to AAD (dsregcmd /status). If not, try dsregcmd /leave, then rejoin with dsregcmd /join.

  • MFA is configured for Desktop Login. For connections to succeed, you must disable the legacy per-user multi-factor authentication sign-in method.

  • Reference Link:

    • https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#mfa-sign-in-method-required

    • https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#enforce-conditional-access-policies