Error Code: 710

Error: The Credential you entered is incorrect

Possible Cause:

• The user’s account or password has expired

• The password is set to change credentials at the next login.

• The user’s AAD account has a legacy per-user multi-factor authentication sign-in method

Possible Solution:

• Ensure the user account is not expired or disabled.

• If the helpdesk resets the user's password and requires it to be changed at the next login, ensure the user first updates their password by signing in at office.microsoft.com before attempting to access the virtual machine through the Workspot Client.

• In an AAD environment, if credentials entered are right however user is still getting “the credentials you entered is incorrect,” then ensure:

  • If the user credential is authenticated at the gateway level, but the user fails to connect to the VM with a credential error. In such a case, log in to the VM with a local admin account, validate the VM is joined to AAD (dsregcmd /status), if not, try dsregcmd /leave and rejoin dsregcmd /join.

  • MFA is configured for Desktop Login. For connections to succeed, you must disable the legacy per-user multi-factor authentication sign-in method.

  • Reference Link:

    • https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#mfa-sign-in-method-required

    • https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#enforce-conditional-access-policies