Issue:
Users are not able to access Workspot Desktop from a Windows or Mac client and getting a certificate error.
Error screenshot from Mac Client Device
Cause: Zscaler is installed in the client device that interferes with the certificate to communicate with Workspot Components. Even though, the following URLs are whitelisted in the Zscaler.
Workspot Gateway URLs
Solution:
Login to Control with valid admin credentials
Navigate to the Setup tab, and then to the Certificates tab under it.
Add Trusted Enterprise Certificate and map to the user group as shown in below:
Relaunch the Workspot client and make sure the latest policy is applied to the Workspot Client device.