How important is this feature?
This feature will help IT administrators and help desk support teams in troubleshooting user sessions on VDI infrastructure. With the user page, an admin can track ongoing sessions, user entitlements, policies applied on the session, and trace which will help effectively monitor and troubleshoot active sessions.
How does the IT admin use this feature?
This feature empowers Watch users to monitor both user information and active sessions. The user tab consists of details about the user's profile, entitlements, active sessions, policies, and their trace log.
The User Session activity consists of
Session summary
Trace, device details
Posture Check details (see supported list of clients)
Cloud Desktop / Cloud App Server details
Network (consisting of RTT and bandwidth charts)
Cloud Desktop performance charts (consisting of CPU and memory charts)
Effective policy applied to the user's session
Use Cases:
Troubleshoot an active user session to understand how the session is progressing. The Session details include session start time, session duration, effective policies, and CPU/memory performance of the Cloud Desktop/App Server for the last 15 minutes.
Supported Clients
Windows 6.0 and above
Mac 6.1 and above