Issue: Not able to connect to Workspot resources with Windows Client version 5.x, whereas with older versions of Workspot Windows client users can access resources.
Errors:
Control Event:
This computer can't connect to the remote machine. Try connecting again. If the problem continues, contact your network administrator or technical support (Code: 50331675)
Gateway Events: CAP authorization is met but Resource Authorization Policy (RAP) authorization is failing.
Terminal Services-Gateway, Event ID: 301
The user "xxx", on client computer "x.x.x.x", did not meet resource authorization policy requirements and was therefore not authorized to resource "x.x.x.x". The following error occurred: "23002".
Cause: From Workspot Windows Client 5.x, the Client connects to resources through the IP address of the Desktop/App instead of FQDN, and on the Gateway, RAP policy configuration is configured to allow the Domain Computers group in the Network Resource.
Solution: The RAP Policy needs to be created with the setting "Allow users to connect to any network resource" in Network Resource.
On the Gateway Server -> Open “Remote Desktop Gateway Manager” -> Server name (Local) -> Policies -> Resource Authorization Policy (RAP) -> Double click on the RAP Policy name -> go to the Network Resources tab and Change the option from “Select an Active Directory Domain Services network resource group” to “Allow users to connect to any network resources.
