Error: Your token credentials were rejected by the Remote Desktop Gateway. This could be a temporary error. Try again or contact your network administrator.
OR
Client-error in the Watch: User’s login attempt to pool failed with reason: Your token credentials were rejected by the Remote Desktop Gateway. This could be a temporary error. Try again, or contact your network administrator. (Code: 50331701)
OR
Gateway-error in the Event log: The user "Unknown", on client computer "IP", was not authorized to connect to the RD Gateway server because a tunnel could not be created. The authentication method attempted: "Cookie" and connection protocol "HTTP".
OR
Gateway Plugin Log.png?sv=2022-11-02&spr=https&st=2026-03-13T08%3A24%3A29Z&se=2026-03-13T08%3A35%3A29Z&sr=c&sp=r&sig=ycnNShwUjgE4284EdJwluHFUJ1soXvK%2BfC0S2qhQYgk%3D)
Possible Cause: The Gateway plugin responsible for authenticating users’ connections is not configured properly, or not registered to the Remote Gateway service (DLL not loaded), or corrupted.
Possible Solution 1: Ensure the plugin is installed and configured with the correct tenant details. This can be validated from
C:\Program Files\Workspot\Gateway plugin\info.bat
Ref# https://docs.workspot.com/docs/gateway-aad-plugin
Possible Solution 2: This could be caused when the Gateway Plugin DLL is not properly registered to the Remote Gateway Service. Restarting the gateway can help.
Possible Solution 3: If the above points did not help. Please reach out to the Workspot Support team; they will help reinstall and configure the gateway plugin.