Customer Advisory: Upgrade Basic Public IP SKU to Standard SKU in Azure

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⚠️ Important Notice:

Microsoft has announced the deprecation of Basic Public IP SKU addresses in Azure, with a retirement date of September 30, 2025. After this date, Basic SKU Public IPs will no longer be supported. Customers using Basic SKU public IPs should migrate to Standard SKU public IPs before the retirement date to avoid service disruptions.

Who should be impacted

  • Only Azure cloud Workspot customers.

  • Workspot Customer using Gateways on an Azure subscription deployed with a Basic Public IP SKU.

Please note: If your Gateway was created after March 31st, 2025, it will have the Standard Public IP SKU.

🔹 Steps to upgrade

Basic Public IP SKUs can be directly upgraded to Standard SKUs. Please review the Microsoft document for steps to upgrade the Basic public IP SKU to the Standard SKU using the Azure portal, PowerShell, or Azure CLI: https://learn.microsoft.com/en-us/azure/virtual-network/ip-services/public-ip-upgrade?tabs=azureportal.

Please note:

Here are the steps that must be followed:

  • Identify the Gateway server on the Azure subscription with the Basic Public IP SKU.

  • Put one of the Gateway servers in maintenance mode from Workspot Control. This requires a few minutes of downtime, thus advise the customer to upgrade the Public IP SKU one by one and during off-business hours when the connection is low or there is no user connection on the gateway.

  • Click on the Public IP, under networking > Network Settings

    A screenshot of a computer AI-generated content may be incorrect.

  • Change the IP address assignment to Static and save, under Settings > Configurations

    A screenshot of a computer AI-generated content may be incorrect.

  • Disassociate the IP from the resource/NIC



    Click on “Yes” to the prompt “This action will permanently dissociate the public IP address from the network interface card.

  • Upgrade to Standard SKU

    Click on “I acknowledge” and yes.

  • Associate the Public IP address with the Gateway Network Interface.

  • Change the mode of the gateway from maintenance to Enable.

  • Verify connectivity

  • Follow the same procedures for the remaining gateways, one at a time.


    If you have any questions, please get in touch with Workspot Support.