Workspot desktops are virtual machines with a variety of states. Knowing what they mean is essential to troubleshooting user issues. The table at the end of this article gives a complete list of desktop states, but here are a few that are particularly useful:
Connected. A user has both an active login session on the desktop and is connected via the Workspot Client.
Disconnected. A user has an active login session on the desktop but no Client connection. When the user reconnects, the session continues as if they had been connected continuously.
Ready. The desktop is ready for a user to connect and sign in.
Online. The desktop is running but is not ready for users. This happens briefly on reboot and when the Workspot Agent service is not running on the desktop.
Error/Failed. The desktop failed to initialize in some way.
For the rest, see the table at the end of this article.
Monitoring Desktop State
Monitoring All Desktops in a Pool
To see the status of all the desktops in a pool, click “Resources > VDI Pools > poolname.” This shows the “Manage Virtual Desktops Summary” page. The "Status" column lists all the desktops in the pool (or the first page of desktops if there are more than twenty-five).
The page has a "Summary" tab and a "Detailed" tab, and the "Status" column is present in both.
Filtering Pool Desktops by Status
To examine only desktops of a desired status, use the "Status Filter" menu. This lets you select any combination of states to display. Check the desired boxes and click "Submit."
Desktop Details Page
The status for a given desktop is shown on the "Desktop Details" page under "Resources > poolname > desktopname." In fact, two desktop states are reported:
Control State, which is the same as the status on the "Manage Virtual Desktops" page.
Cloud State, which is the state reported by the Cloud provider (Azure, GCP, or AWS).
User Details Page
The "Current Sessions" section of the "User Details" page ("Users > username") shows the current status of the users' active sessions.
Other Status
The virtual machines used by RD Pools and Managed RD Gateways have a similar list of states to desktops.
RD Pools: Go to "Resources > RD Pools > poolname" to see a list of RD Pool servers. Their status is in the "Status" column. This page is simlar to the "Resources > VDI Pools > poolname" page.
Managed RD Gateways: Go to "Setup > Gateways > gateway_cluster_name." The list of gateway VMs will be at the bottom of the page. Their status is given in the "Status" column.
Desktop Status Table
Desktop Status | Description |
Configuring | The desktop is running configuration tasks (on-premises desktops only). |
Connected | A user is signed into the desktop and has an active Client session. |
Customizing | Customization is underway (on-premises desktops only). |
Deallocated (Shut Down) | The desktop VM instance has been removed from the Cloud to save power (that is, shut down) but is eligible for reallocation (rebooting) later. |
Deallocating | The desktop is being removed from the Cloud to save power. |
Deleting | Control is removing the desktop permanently. |
Disconnected | A user has an active login session on the desktop but doesn’t have an active Client connection. |
Error/Failed | The desktop has a problem and is not available. |
Not Started | Provisioning is scheduled but has not yet started for the desktop. |
Offline | The desktop is provisioned but the power-on sequence failed. |
Online | The desktop is online but is not yet ready for user sessions. |
Paused | The desktop is in a power-saving (sleep or hibernation) state. Note: In Azure and Amazon WorkSpace Core, there is the option to shut down a desktop when sleep and hibernation are not available. When this is selected, a “Paused” desktop may be shut down (deallocated): when restarted, it will not remember the previous user session. |
Pausing | The desktop is entering a power-saving (sleep/hibernation) state. |
Powering On | The desktop is powering up (on-premises desktops only). |
Provisioning | The desktop is being created. |
Ready | The desktop is ready for user sessions. |
Rebooting | The desktop is restarting. |
Redeploying | The desktop is being recreated. |
Refreshing | The desktop is being reimaged with a new template. |
Restoring | The desktop is being restored from backup. |
Resuming | The desktop is returning from a power-saving (sleep/hibernate) state. |
Resume Failed | The desktop detected a problem while resuming and is not available. |
Suspended | The desktop has been set aside for action by an administrator. |
Waiting for IP | The desktop is waiting to be assigned an IP address (on-premises desktops only). |