---
title: "Workspot Components for Anti-Virus Exclusions"
slug: "workspot-components-for-anti-virus-exclusions"
updated: 2024-07-16T13:29:07Z
published: 2024-07-16T13:29:07Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspot Components for Anti-Virus Exclusions

## Problem

Workspot (Desktop or Gateway Agent, Client, and/or Enterprise Connector) not functioning or accessible.

## Cause

Antivirus or firewall programs may interfere with Workspot by blocking processes and preventing components from executing correctly.

## Solution

Add exclusions in your antivirus product for the following items:

### Workspot Client (End-user) Devices

- WorkspotClient.exe
- C:\Users\(UserID)\AppData\Local\Workspot\*
- C:\Program Files\Workspot\*

### Workspot Desktop Agent (Workspot Desktops, RD Pool Servers)

- WorkspotAgent.exe
- C:\ProgramData\WorkspotAgent
- C:\Program Files\Workspot Agent\*

### Workspot Gateway Agent (Managed Gateways)

- WorkspotAgent.exe
- C:\Program Files\Workspot\GatewayAgent\*
- C:\ProgramData\Workspot\GatewayAgent\*

### Exclude on the Workspot Enterprise Connector

- C:\Program Files\Workspot_Enterprise_Connector\*
- C:\ProgramData\workspot\*
- Java.exe