Issue: User is unable to log in to their Virtual Desktop instance after changing the IP settings (Ip, DNS, etc.) at the OS level. This results in a login failure with an error displayed on the Workspot Client.
Cause: User manually modified the IP settings at the VM OS level as a result VM lost network connectivity to domain Controller to authenticate and login.
Possible Solution: To restore network connectivity, reset the DNS/network settings inside the OS.
For Azure VMs: Using Azure Run Command (Requires VM and Azure Agent to be running), execute the following PowerShell command:
Get-NetAdapter | Set-DnsClientServerAddress -ResetServerAddresses
Note: If resetting DNS did not help, try replacing the existing NIC https://docs.workspot.com/docs/replace-nic-when-an-azure-vm-loses-network-connectivity
For GCP VMs: Using a GCP Startup Script, add the following command under Metadata > Startup Script in the VM instance settings:
netsh interface ip set dns "Ethernet" dhcp