---
title: "Unable to Connect to Workspot Resources with Workspot Windows Client 5.x"
slug: "unable-to-connect-to-workspot-resources-with-workspot-windows-client-5x"
updated: 2024-07-15T13:28:07Z
published: 2024-07-15T13:28:07Z
canonical: "docs.workspot.com/unable-to-connect-to-workspot-resources-with-workspot-windows-client-5x"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Connect to Workspot Resources with Workspot Windows Client 5.x

Issue: Not able to connect to Workspot resources with Windows Client version 5.x, whereas with older versions of Workspot Windows client users can access resources.

Errors:

- Control Event:

This computer can't connect to the remote machine. Try connecting again. If the problem continues, contact your network administrator or technical support (Code: 50331675)

- Gateway Events: CAP authorization is met but Resource Authorization Policy (RAP) authorization is failing. Terminal Services-Gateway, Event ID: 301

The user "xxx", on client computer "x.x.x.x", did not meet resource authorization policy requirements and was therefore not authorized to resource "x.x.x.x". The following error occurred: "23002".

Cause: From Workspot Windows Client 5.x, the Client connects to resources through the IP address of the Desktop/App instead of FQDN, and on the Gateway, RAP policy configuration is configured to allow the Domain Computers group in the Network Resource.

Solution: The RAP Policy needs to be created with the setting "Allow users to connect to any network resource" in Network Resource.

On the Gateway Server -> Open “Remote Desktop Gateway Manager” -> *Server name* *(Local)* -> Policies -> Resource Authorization Policy (RAP) -> Double click on the RAP Policy name -> go to the Network Resources tab and Change the option from “Select an Active Directory Domain Services network resource group” to “Allow users to connect to any network resources.

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/c31ada2f-e1bd-4871-ac46-38b3ecee3807.png?sv=2026-02-06&spr=https&st=2026-10-15T20%3A28%3A08Z&se=2026-10-15T21%3A28%3A08Z&sr=c&sp=r&sig=HIGsBIAldhr0XhRC0gN4x41uHKg8YtZhI1L7zN86XGc%3D)