---
title: "Steps to Resolve Zscaler Certificate Error"
slug: "steps-to-resolve-zscaler-certificate-error"
updated: 2024-07-15T10:47:54Z
published: 2024-07-15T10:47:54Z
canonical: "docs.workspot.com/steps-to-resolve-zscaler-certificate-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Steps to Resolve Zscaler Certificate Error

### **Issue:**

Users are not able to access Workspot Desktop from a Windows or Mac client and getting a certificate error.

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/dffc8923-893f-497c-855c-cedfe285e161.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A53%3A26Z&se=2026-11-09T12%3A53%3A26Z&sr=c&sp=r&sig=EunmQ0jQa%2Btt1g9XCvvKr8HIZWntBzgv%2FclE1HGt7Jk%3D)

*Error screenshot from Mac Client Device*

Cause: Zscaler is installed in the client device that interferes with the certificate to communicate with Workspot Components. Even though, the following URLs are whitelisted in the Zscaler.

- [https://control.workspot.com](https://control.workspot.com/)
- [https://service.workspot.com](https://service.workspot.com/)
- Workspot Gateway URLs

### **Solution:**

- Login to Control with valid admin credentials
- Navigate to the Setup tab, and then to the Certificates tab under it.
- Add Trusted Enterprise Certificate and map to the user group as shown in below:

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/4fb335ca-da0d-4921-ad74-15db26890371.png?sv=2026-02-06&spr=https&st=2026-11-09T11%3A53%3A26Z&se=2026-11-09T12%3A53%3A26Z&sr=c&sp=r&sig=EunmQ0jQa%2Btt1g9XCvvKr8HIZWntBzgv%2FclE1HGt7Jk%3D)

- Relaunch the Workspot client and make sure the latest policy is applied to the Workspot Client device.