A mismatch can appear when the Used count shown in Control does not match the actual number of assigned desktops in the pool.
Example: In a pool with 3 desktops (2 assigned, 1 unassigned), the expected count is: Used: 2 / Available: 1
Note: A desktop assigned to a user is counted as Used even if its Agent status is Error/Failed. Suspended desktops are excluded from both the Used and Available counts.
How to Fix the Count Mismatch
Verify desktop assignments in both Control and Watch at the pool level.
Check if every desktop that shows as assigned in Control also shows as assigned in Watch.
If you find a desktop assigned in Control but not in Watch, do either of the following:
Reboot the desktop from Control, this clears stale/cached assignments, OR
Reassign the desktop to the user from Control.
If the Used count still appears incorrect after performing the above steps, open a ticket with Workspot Support for deeper investigation.