The long running operation is failed or been cancelled

Summary

When attempting to spin up a new Azure VM using a Power management-enabled template, the provisioning failed with the following error:

Error: “Long running operation is Failed or Cancelled.”

Root Cause:

The failure occurred due to an incorrect page file configuration on the template VM. When Power Management (Hibernation) is enabled for an Azure template, certain prerequisites must be met; specifically, the page file must be configured on the C: drive rather than the D: drive. This misconfiguration prevented Azure from successfully completing the VM build process.

Resolution Steps

Step 1: Review Template Settings, Check if the affected template has Power Management enabled:

• Log in to the Workspot Control.

• Navigate to Templates → [Your Template Name].

• Confirm that Power Management is set to Enabled.

(If Power Management is not required, disable it and rebuild the template.)

Step 2: Correct Page File Configuration

• Launch the template VM in Azure. (If the Template is published, Clone the Template, and if the Template is in Preview, move to Draft)

• Right-click on This PC → Properties → Advanced System Settings.

• Under the Performance section, click Settings → Advanced → Virtual Memory.

• Verify the drive configurations:

  • C: Drive → System managed (recommended)

  • D: Drive → No paging file

• Apply changes and reboot the template VM.

Step 3: Validate Pool Creation

• Move the updated template to the Preview state.

• Create a new pool using the corrected template.

• Verify that the VM deployment status transitions to “Ready.”