There are times when an end user will report they are experiencing connectivity issues with their Workspot Client. One way to determine what the issue may be is to run a ping test to see if they have any network drops throughout the day as they are using their Workspot Client.
The steps below will walk the end user through how to run the ping test and where they can find the results.
To begin the ping test the end user will run the below PowerShell command with elevated permission throughout his work time on their local machine and share the output file along with the latest WS client logs to Workspot.
command: Ping.exe -t 8.8.8.8 | ForEach {"{0} - {1}" -f (Get-Date),$_} >> C:\ping.txt
Note: The Ping.txt output file will be saved under the C:\ drive with the filename Ping
Steps:
• Click on the Start button and type 'PowerShell'.
• Right Click on 'PowerShell' and 'Run as administrator’.
• Copy and paste the command (in bold italics below) to PowerShell and click Enter. (The ping will continue till it is stopped or the PowerShell is closed.)
Ping.exe -t 8.8.8.8 | ForEach {"{0} - {1}" -f (Get-Date),$_} >> C:\ping.txt
• The ping test will continue and gets updated to the below path.
• At the end of the Day, Close the PowerShell and share the Ping log file along with the latest client logs.
Information on how to upload client logs can be found here: Diagnostic Log Uploads