---
title: "How to add a Helpdesk Admin in Control"
slug: "how-to-add-a-helpdesk-admin-in-control"
updated: 2024-07-15T12:44:59Z
published: 2024-07-15T12:44:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to add a Helpdesk Admin in Control

1. Login to Control and go to Users.

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/2f6f3da5-2d1b-4695-9b88-2960c049207d.png)

**If the User already exist.**

1. If the user is an existing End Users within Workspot, then select the User by clicking on their First Name

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/ae9d2b49-853c-4719-8372-09856bdb38c9.png)

1. Inside the User Profile Window go to the Actions drop down on the top right and select “Manage”

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/6004dd1c-c69e-42a4-94fb-4f5d8ecc3e63.png)

1. Select the new role you want to assign this user. In this case “Helpdesk Admin”

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/b70614c4-e8a9-41f1-a3ea-7f71e01f6fe3.png)

1. Click Update

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/2b39824d-b3b1-48a0-9321-8b5ad55e54cf.png)

1. The user will now receive an email from Workspot Control. They will need to click on the link and complete the form to gain access to control as a Helpdesk Admin.

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/4d6233f4-a1c0-4e8e-87af-e7f229ff847c.png)
2. Complete the registration form by adding your title, phone number and create a password, and That’s it. Now the user has access to Control

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/5ba5bff7-bd38-4a5a-8d80-7b02849dac73.png)

**If the User Does not Exist in Control**

1. If the user Does not exist in Control, then you go to Users, and then click on Add User Button.

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/bf9683b8-8965-422c-a1b1-7b7add6c00ab.png)

1. Fill out the form, by entering the user’s First Name, Last Name, Email, Select the Helpdesk Admin Role, and for Group Select the Default User Group. Then click Add User.

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/1447312f-8c79-4ba5-a34b-83cfe67bfe26.png)

1. The user will now receive an email from Workspot Control. They will need to click on the link and complete the form to gain access to control as a Helpdesk Admin

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/4484190a-ea0f-4e25-a7ca-026caa1da7af.png)

1. Complete the registration form by adding your title, phone number and create a password, and That’s it. Now the user has access to Control

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/7adb4193-1ae0-4a6c-9613-0b7fa6c057ea.png)