Login to Control and go to Users.
If the User already exist.
If the user is an existing End Users within Workspot, then select the User by clicking on their First Name
Inside the User Profile Window go to the Actions drop down on the top right and select “Manage”
Select the new role you want to assign this user. In this case “Helpdesk Admin”
Click Update
The user will now receive an email from Workspot Control. They will need to click on the link and complete the form to gain access to control as a Helpdesk Admin.
Complete the registration form by adding your title, phone number and create a password, and That’s it. Now the user has access to Control
If the User Does not Exist in Control
If the user Does not exist in Control, then you go to Users, and then click on Add User Button.
Fill out the form, by entering the user’s First Name, Last Name, Email, Select the Helpdesk Admin Role, and for Group Select the Default User Group. Then click Add User.
The user will now receive an email from Workspot Control. They will need to click on the link and complete the form to gain access to control as a Helpdesk Admin
Complete the registration form by adding your title, phone number and create a password, and That’s it. Now the user has access to Control
