From time to time, you may have an issue that can be resolved most efficiently by allowing a member of the Workspot support team to sign onto Control as an administrator. This can be done in one of two ways:
By creating an account inside your organization that allows Workspot Support to use Control (only).
By using the Workspot Support Access mechanism to grant access to Control without such an account.
The second method, Workspot Support Access, is the topic of this article. It was introduced in Control R16.4.
If you permit it, designated users of Workspot's internal Network Operating Center (NOC) can sign into your instance of Workspot Control securely and perform administrative tasks as if they were one of your own Workspot administrators. Their actions are logged on Control's Events page.
Disabling and Enabling Workspot Support Access
Disabling
Workspot Support Access is enabled by default. To disable it:
In Control, go to "My Account > Workspot Access." This opens the Workspot Support Access page.
This page consists of an Enable/Disable toggle with the states labeled "Unlimited" and "No."
Select "No."
Click "Save."
Enabling
In Control, go to "My Account > Workspot Access." This opens the Workspot Support Access page.
This page consists of an Enable/Disable toggle with the states labeled "Unlimited" and "No."
Select "Unlimited."
Click "Save."
Workspot can now sign in as a Control administrator.
Monitoring Workspot Support Access
Actions taken via Workspot Support Access are shown in the Events log.
Go to the "Events" page.
Under "Event Types," select "Workspot" to show only the Workspot Support entries.
Press "Apply."
The entries will show "Workspot administrator" in the "Event" column and "workspot_administrator" in the "User" column.
