Issue Description: Multiple users getting additional popups while launching the VDI. When the user launches the Virtual machine from the client, on the first attempt the gateway shows it is trying to connect to VM and taking a long time to connect and stuck at the prompt, eventually user must manually cancel the launch. On the second attempt of the launch, the user gets a prompt to enter credentials (additional popup) for all the users.
Cause: The below registry key is set to 1. This registry setting forced users to enter the credential manually and discard the cached credential used by Workspot Client to connect to the user’s virtual machines.
Path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services
Name: fPromptForPassword
Type: REG_DWORD
Value: 1
Resolution: Disable the setting to allow cached credentials and not forced the user to enter the credential manually.
Path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services
Name: fPromptForPassword
Type: REG_DWORD
Value: 0
This registry key can be also pushed through Group Policy or through SCCM or Intunes too. Please validate in case the registry is being pushed through any management tool or manually added to the registry.
Relevant group policy: Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Security "Always prompt for password upon connection" to "Disabled".