---
title: "Error Code: 710"
slug: "error-code-710"
tags: ["710", "Error Code", "ErrorCode", "Watch", "Workspot Watch"]
updated: 2026-02-20T07:38:07Z
published: 2026-02-20T07:38:07Z
canonical: "docs.workspot.com/error-code-710"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Code: 710

- **Error:** The Credential you entered is incorrect

"detailed_error_code": "710",

"detailed_error_subcode": "0",

"detailed_error_type": "Workspot",

"event_code": "GatewayConnectionFailed",

OnRdpDisconnected 0x28a231e2b10 reason: 50331677

OnRdpDisconnected: "Your credentials were not accepted by the Remote Desktop Gateway. Please try again."
- **Possible Cause:**
  - The User entered the wrong password
  - The user’s account or password has expired
  - The password is set to change credentials at the next login.
  - The user’s AAD account has a legacy per-user multi-factor authentication sign-in method
- **Possible Solution:**
  - Ensure the user account is not expired or disabled.
  - If the helpdesk resets the user's password and requires it to be changed at the next login, ensure the user first updates their password by signing in at **office.microsoft.com** before attempting to access the virtual machine through the Workspot Client.
  - In an AAD environment, if credentials entered are right, however user is still getting “the credentials you entered are incorrect,” then ensure:
    - If the user's credentials are authenticated at the gateway level, but the user fails to connect to the VM due to a credential error. In such a case, log in to the VM with a local admin account, validate that the VM is joined to AAD (**dsregcmd /status**). If not, try **dsregcmd /leave,** then rejoin **with** **dsregcmd /join**.
    - MFA is configured for Desktop Login. For connections to succeed, you must disable the **legacy per-user multi-factor authentication sign-in method**.
    - **Reference Link:**
      - [https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#mfa-sign-in-method-required](https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#mfa-sign-in-method-required)
      - [https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#enforce-conditional-access-policies](https://learn.microsoft.com/en-us/entra/identity/devices/howto-vm-sign-in-azure-ad-windows#enforce-conditional-access-policies)