---
title: "Error Code: 50331656"
slug: "error-code-50331656"
updated: 2026-07-15T15:14:21Z
published: 2026-07-15T15:14:21Z
canonical: "docs.workspot.com/error-code-50331656"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Code: 50331656

**Possible Cause:** The Workspot Client could not reach the gateway server.

![A screenshot of a computer error AI-generated content may be incorrect.](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/base64-converted-image-1784128119652.png)

**Possible troubleshooting Steps:**

**In case none of the users can connect through the gateway**

- Ensure the Gateway state is not in the error or maintenance state in the Control.
  - The Remote Desktop Gateway (TS Gateway) service is running on the Gateway server.
  - This could also be because the Remote Desktop gateway (TS Gateway) service is dangling. Try restarting the service or the server itself.

**To troubleshoot a single-user Issue (assuming other users can access their Desktop through the gateway):**

- Ensure the gateway URIs are accessible from the client machine. Get the gateway URI (Control> Setup > Gateway Cluster > Select Gateway > Public URI) and access it through a browser. This is to ensure that Gateway is reachable. Make sure the network of the Client device is reliable. If the network is weak, connect to a wired or more stable network. Please conduct a ping test to assess network reliability: [https://docs.workspot.com/docs/how-to-run-ping-test-when-experiencing-client-disconnects.](https://docs.workspot.com/docs/how-to-run-ping-test-when-experiencing-client-disconnects.)
- Reinstall Workspot Client and try to launch the Virtual Machine.
- AD account or group membership issues usually affect one user or a small set of users and should be checked by validating that the user account is active and included in the required Remote Desktop Users, RAP, and CAP authorization groups.
- Based on experience, we have observed tools like ZScaler, Netskope that intercept traffic, sometimes causing disconnects. It’s advised to bypass or whitelist Workspot client communication to gateways.