---
title: "Error Code: 2224"
slug: "error-code-2224"
updated: 2025-07-10T08:26:28Z
published: 2025-07-10T08:26:28Z
canonical: "docs.workspot.com/error-code-2224"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Code: 2224

**Error:** Domain Join failing with "Domain join failed with [Error Code: 2224] The account already exists."

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/303cfa79-5fdc-40ae-ab0b-1d46589f308e.png)

**Possible Cause:** Incorrect Active Directory Organisational Unit (OU) details entered in the WorkspotConfig.xml file during template setup. The account already exists in the Active Directory; however, because of the incorrect OU path, the account is trying to get created in a different OU (may not exist).

**Fix:** Clone the existing Template from the Workspot Control.

- Log in to the cloned template
- Open WorkspotConfigEditor.exe from C:\programdata/WorkspotAgent/Config
- Update the OU path and other details, and “test Secure Credential.”
- Publish the template, and re-provision the failed VMs in the Pool.

**Ref:** [https://docs.workspot.com/docs/workspot-agent-issues-troubleshooting](https://docs.workspot.com/docs/workspot-agent-issues-troubleshooting)