---
title: "Error Code: 2"
slug: "error-code-20"
tags: ["Error Code", "ErrorCode", "Watch", "Workspot Watch"]
updated: 2025-08-29T04:06:54Z
published: 2025-06-25T05:28:36Z
canonical: "docs.workspot.com/error-code-20"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.workspot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error Code: 2

**Error:** Remote disconnection by user. Please try again or contact your administrator.

**Possible Cause:** The VM might be restarting; one of the reasons could be because of the patch installation. As a result, the remote desktop terminated or did not accept the user’s connection.

**Possible Solution:** Wait for the virtual machine to get to the ready state. Verify that the VM is in the ready state in the Control. A Watch Admin can check the machine's status using the boot diagnostic feature in Watch > Resources > Cloud Desktop > Boot Diagnostics.

![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/image(57).png?sv=2026-02-06&spr=https&st=2026-10-12T12%3A08%3A51Z&se=2026-10-12T13%3A08%3A51Z&sr=c&sp=r&sig=V4%2B2Xf16mXjBVOWrAXZraJ40bLSRAUKz5BxdE9WgJSM%3D)