--- title: "Desktop Status in Control" slug: "desktop-status-in-control" updated: 2025-07-16T21:00:58Z published: 2025-07-16T21:00:58Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.workspot.com/llms.txt > Use this file to discover all available pages before exploring further. # Desktop Status in Control Workspot desktops are virtual machines with a variety of states. Knowing what they mean is essential to troubleshooting user issues. The table at the end of this article gives a complete list of desktop states, but here are a few that are particularly useful: - *Connected.*A user has both an active login session on the desktop and is connected via the Workspot Client. - *Disconnected.* A user has an active login session on the desktop but no Client connection. When the user reconnects, the session continues as if they had been connected continuously. - *Ready.*The desktop is ready for a user to connect and sign in. - *Online.* The desktop is running but is not ready for users. This happens briefly on reboot and when the Workspot Agent service is not running on the desktop. - *Error/Failed.* The desktop failed to initialize in some way. For the rest, see the table at the end of this article. ## Monitoring Desktop State ### Monitoring All Desktops in a Pool To see the status of all the desktops in a pool, click “Resources > VDI Pools > *poolname.”*This shows the “Manage Virtual Desktops Summary” page. The "Status" column lists all the desktops in the pool (or the first page of desktops if there are more than twenty-five). The page has a "Summary" tab and a "Detailed" tab, and the "Status" column is present in both. ![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/b649d702-50a1-4be1-8c51-eb44e39f850c.png) ### Filtering Pool Desktops by Status To examine only desktops of a desired status, use the "Status Filter" menu. This lets you select any combination of states to display. Check the desired boxes and click "Submit." ![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/d4abe6b3-a4ae-443e-acf8-fd73e5e9ecab.png) ## Desktop Details Page The status for a given desktop is shown on the "Desktop Details" page under "Resources >*poolname > desktopname."*In fact, two desktop states are reported: - Control State, which is the same as the status on the "Manage Virtual Desktops" page. - Cloud State, which is the state reported by the Cloud provider (Azure, GCP, or AWS). ![](https://cdn.us.document360.io/ad9153e1-c8de-4f56-94f2-b717a1fc3a68/Images/Documentation/3cd53680-480b-41bf-8ba4-7d14efab55b0.png) ## User Details Page The "Current Sessions" section of the "User Details" page ("Users > username") shows the current status of the users' active sessions. ## Other Status The virtual machines used by RD Pools and Managed RD Gateways have a similar list of states to desktops. - RD Pools: Go to "Resources > RD Pools > *poolname"*to see a list of RD Pool servers. Their status is in the "Status" column. This page is simlar to the "Resources > VDI Pools > *poolname*" page. - Managed RD Gateways: Go to "Setup > Gateways > gateway_cluster_name." The list of gateway VMs will be at the bottom of the page. Their status is given in the "Status" column. ## Desktop Status Table | **Desktop Status** | **Description** | | --- | --- | | Configuring | The desktop is running configuration tasks (on-premises desktops only). | | Connected | A user is signed into the desktop and has an active Client session. | | Customizing | Customization is underway (on-premises desktops only). | | Deallocated (Shut Down) | The desktop VM instance has been removed from the Cloud to save power (that is, shut down) but is eligible for reallocation (rebooting) later. | | Deallocating | The desktop is being removed from the Cloud to save power. | | Deleting | Control is removing the desktop permanently. | | Disconnected | A user has an active login session on the desktop but doesn’t have an active Client connection. | | Error/Failed | The desktop has a problem and is not available. | | Not Started | Provisioning is scheduled but has not yet started for the desktop. | | Offline | The desktop is provisioned but the power-on sequence failed. | | Online | The desktop is online but is not yet ready for user sessions. | | Paused | The desktop is in a power-saving (sleep or hibernation) state. **Note:**In Azure and Amazon WorkSpace Core, there is the option to shut down a desktop when sleep and hibernation are not available. When this is selected, a “Paused” desktop may be shut down (deallocated): when restarted, it will not remember the previous user session. | | Pausing | The desktop is entering a power-saving (sleep/hibernation) state. | | Powering On | The desktop is powering up (on-premises desktops only). | | Provisioning | The desktop is being created. | | Ready | The desktop is ready for user sessions. | | Rebooting | The desktop is restarting. | | Redeploying | The desktop is being recreated. | | Refreshing | The desktop is being reimaged with a new template. | | Restoring | The desktop is being restored from backup. | | Resuming | The desktop is returning from a power-saving (sleep/hibernate) state. | | Resume Failed | The desktop detected a problem while resuming and is not available. | | Suspended | The desktop has been set aside for action by an administrator. | | Waiting for IP | The desktop is waiting to be assigned an IP address (on-premises desktops only). |